A problem represents the root cause of the incident, which needs further analysis beyond the immediate resolution of the incident. For OEM12c, problems focus on the diagnostic incidents generated by Advanced Diagnostic Repository (ADR). Because the Support Workbench problems and diagnostic incidents are propagated to the Incident Manager, you can perform additional tracking, such as viewing problems across different databases. A problem represents the root cause of all Oracle software incidents.
The steps mentioned in this recipe explain how to use problem management features on an iPhone.
The OEM12c application needs to be downloaded and configured on the smart device. Internet connectivity should exist on the iPhone.