The Bank Interactive Voice Response (IVR) bot is like phone banking you can do bank transactions from within the bot itself. This bot will have options such as create account, balance enquiry, credit card payment, and delete account. The Bank IVR bot can tell you the balance of your account. It can also pay your credit card bill as well, by just selecting a few options.
In this bot, we will mainly use the Conversation Concept using FormFlow and dialogs. For example, whenever a user enters some text, the bot will immediately send a response message and also remember the entire conversation. Unlike dialogs, FormFlow helps to handle guided conversations such as ordering a sandwich, booking a movie ticket, setting up an appointment with a doctor, and so on. These types of scenarios need lots of effort.