Book Image

iPhone with Microsoft Exchange Server 2010: Business Integration and Deployment

By : Steve Goodman
Book Image

iPhone with Microsoft Exchange Server 2010: Business Integration and Deployment

By: Steve Goodman

Overview of this book

With the recent boom in the smartphone market, users are demanding access to the latest consumer technology in the business, and that means you need to be able to integrate Apple's iPhone and iPad into your business in a way you can manage. Microsoft's Exchange Server provides a solution for integrating iPhone into your business and this book will show you exactly how to implement this solution. iPhone with Microsoft Exchange Server 2010: Business Integration and Deployment takes you through the basics of Apple mobile devices, and teaches you how to plan a basic, highly available Exchange environment. You will then be taught how to secure your environment, provision and manage iDevices. Have you been tasked with getting iPhones into the hands of your business executives, and need to ensure they can reliably and securely access corporate email? This book will teach you what you need to know about getting Exchange 2010 set up and then help you deploy iPhones in a secure, manageable way. Starting with the basics, you'll learn about what Apple mobile devices have to offer and how they have evolved into devices suitable for business use. If you're new to Exchange Server 2010, you'll learn the basics of Microsoft's world leading messaging suite, before learning how to plan, install and configure a highly available Exchange environment. You will also understand how to configure Office 365 and learn how both can be configured to apply policies to iPhone, iPad and the iPod Touch. You'll also learn how to configure advanced features, like certificate authentication, how to create and deploy configuration profiles for devices and how to manage your devices once they are in the hands of your users. After reading this book, you will be confident about introducing Apple mobile devices into your organization.
Table of Contents (15 chapters)
iPhone with Microsoft Exchange Server 2010: Business Integration and Deployment
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface

Troubleshooting connection problems for iOS devices


One unfortunate aspect of every system administrator's life is the adage, Murphy's law:

"Anything that can go wrong, will go wrong."

Therefore with that in mind, it's essential to be prepared to understand the basic troubleshooting steps to help determine where to begin investigations when invariably an end user reports issues connecting to Exchange ActiveSync.

Mobile Devices are complex to troubleshoot as there are a lot of interdependencies that are essential for them to connect to and synchronize with Exchange Server 2010; these include:

  • The iOS mobile device operating system

  • Proximity to and functionality of local cell towers

  • GPRS or 3G connectivity to the cell provider network

  • The cell provider network's Internet connectivity

  • Central Internet exchange points where Internet service providers peer or connect to transit

  • The ISP providing Internet connectivity for the organization hosting the Exchange Server

  • External DNS services providing name...