Book Image

JIRA 7 Administration Cookbook - Second Edition

By : Patrick Li
Book Image

JIRA 7 Administration Cookbook - Second Edition

By: Patrick Li

Overview of this book

JIRA 7 Administration Cookbook, Second Edition covers all the new major features that provide better prioritizing capabilities, enhanced visibility, and the ability to customize JIRA application to meet your needs. We start by upgrading your existing JIRA instance and working through tasks you can perform at the server level to better maintain it. We then delve deep into adapting JIRA to your organization's needs, starting with the visual elements of setting up custom forms to capturing important data with custom fields and screens, and moving on to ensuring data integrity through defining field behaviors. You'll gain insights into JIRA's e-mail capabilities, including managing outgoing e-mail rules and processing incoming e-mails for automated issue creation. The book contains tips and tricks that will make things easier for you as administrators, such as running scripts to automate tasks, getting easy access to logs, and working with tools to troubleshoot problems. The book concludes with a chapter on JIRA Service Desk, which will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with SLA.

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JIRA 7 Administration Cookbook - Second Edition
Patrick Li
May, 2016 | 264 pages
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Table of Contents (15 chapters)
JIRA 7 Administration Cookbook - Second Edition
JIRA 7 Administration Cookbook - Second Edition
Credits
Credits
About the Author
About the Author
About the Reviewer
About the Reviewer
www.PacktPub.com
www.PacktPub.com
Preface
Preface
Free Chapter
1
JIRA Server Administration
JIRA Server Administration
Introduction
Installing JIRA for production use
Upgrading JIRA with an installer
Upgrading JIRA manually
Migrating JIRA to another environment
Setting up the context path for JIRA
Setting up SSL
Installing SSL certificates from other applications
Resetting the JIRA administrator password
Importing data from CSV
2
Customizing JIRA for Your Projects
Customizing JIRA for Your Projects
Introduction
Setting up different issue types for projects
Making a field required
Making the assignee field required
Hiding a field from view
Choosing a different field renderer
Creating a new field configuration
Setting up customized screens for your project
Removing a select list's none option
Adding help tips to custom fields
Using JavaScript with custom fields
Creating your own custom field types
Customizing project agile boards
3
JIRA Workflows
JIRA Workflows
Introduction
Setting up different workflows for your project
Capturing additional information during workflow transitions
Using common transitions
Using global transitions
Restricting the availability of workflow transitions
Validating user input in workflow transitions
Performing additional processing after a transition is executed
Rearranging the workflow transition bar
Restricting the resolution values in a transition
Preventing issue updates in selected statuses
Making a field required during workflow transition
Creating custom workflow transition logic
4
User Management
User Management
Introduction
Creating and importing multiple users
Enabling public user signup
Managing groups and group memberships
Managing project roles
Managing default project role memberships
Deactivating a user
Integrating and importing users from LDAP
Integrating with LDAP for authentication only
Integrating with Atlassian Crowd
Setting up a single sign-on with Crowd
Setting up a Windows domain single sign-on
5
JIRA Security
JIRA Security
Introduction
Granting access to JIRA
Granting JIRA System Administrator access
Controlling access to a project
Controlling access to JIRA issue operations
Allowing users to control permissions
Restricting access to projects based on reporter permissions
Setting up password policies
Capturing electronic signatures for changes
Changing the duration of the remember me cookies
Changing the default session timeout
6
E-mails and Notifications
E-mails and Notifications
Introduction
Setting up an outgoing mail server
Sending e-mails to users from JIRA
Sending notifications for issue updates
Sending notifications with custom templates
Disabling outgoing notifications
Creating mail handlers to process incoming e-mails
Setting up a project-specific from e-mail address
7
Integrations with JIRA
Integrations with JIRA
Introduction
Integrating JIRA with Confluence
Integrating JIRA with other JIRA instances
Integrating JIRA with Bamboo for build management
Integrating JIRA with Bitbucket Server (Stash)
Integrating JIRA with Bitbucket Cloud and GitHub
Integrating JIRA with HipChat
Integrating JIRA with Google Drive
Using JIRA Webhooks
Using JIRA REST API
8
JIRA Troubleshooting
JIRA Troubleshooting
Introduction
Troubleshooting notifications
Troubleshooting permissions
Troubleshooting field configurations
Running JIRA in safe mode
Importing data from other issue trackers
Automating tasks in JIRA
Running scripts in JIRA
Switching user sessions in JIRA
Working with JIRA from the command line
Viewing JIRA logs online
Querying the JIRA database online
Managing shared filters and dashboards
9
JIRA Service Desk
JIRA Service Desk
Introduction
Customizing the look and feel of your support portal
Capturing the right information for service requests from your customers
Setting up a knowledge base for your customers
Collaborating with your internal teams on service requests
Tracking and evaluating performance with SLA

About the Author

Patrick Li is the co-founder and CTO of AppFusions. AppFusions is an expert in developing and packaging integrated solutions for many enterprise applications and platforms, including IBM Connections, Jive, Atlassian, Google Apps, Box, Dropbox, and more.

Being an expert with Atlassian products, he started working with JIRA right out of college and has been involved in the Atlassian ecosystem for over ten years. With AppFusions, Patrick has developed products and solutions on top of the Atlassian platform, which includes JIRA, Confluence, and more. He also provides expert consulting services, helping, advising, and guiding companies with best practices on using JIRA. Patrick is one of the top contributors to the Atlassian community, providing answers and advice on forums such as Atlassian Answers and Quora.

He has extensive experience in designing and deploying Atlassian solutions from the ground up and customizing the existing deployments for clients across verticals such as healthcare, software engineering, financial services, and government agencies.

You can reach Patrick on Quora at https://www.quora.com/profile/Patrick-Li-4

I would like to thank all the reviewers for their valuable feedback and also the publishers and coordinators for their help and support in making this happen. Lastly, I would also like to thank my family, especially my wife, Katherine, for encouraging me along the way.

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