Financial institutions are usually slow to adapt to new technologies due to security concerns, long decision-making processes, and, in many cases, a lack of knowledge and know-how. Often, by the time they adapt a new technology, it's no longer new or the implementation is so scarce that the solution remains useless. However, I chose to address the financial institution industry in this book, since I believe that conversational applications and conversational UI can be established more quickly in financial institutions (more quickly than other digital revolutions in the past), helping them and their customers to interact better. To understand this unique trend, there are three questions we need to ask: why, where, and what?
Voicebot and Chatbot Design
By :
Voicebot and Chatbot Design
By:
Overview of this book
We are entering the age of conversational interfaces, where we will interact with AI bots using chat and voice. But how do we create a good conversation? How do we design and build voicebots and chatbots that can carry successful conversations in in the real world?
In this book, Rachel Batish introduces us to the world of conversational applications, bots and AI. You’ll discover how - with little technical knowledge - you can build successful and meaningful conversational UIs. You’ll find detailed guidance on how to build and deploy bots on the leading conversational platforms, including Amazon Alexa, Google Home, and Facebook Messenger.
You’ll then learn key design aspects for building conversational UIs that will really succeed and shine in front of humans. You’ll discover how your AI bots can become part of a meaningful conversation with humans, using techniques such as persona shaping, and tone analysis.
For successful bots in the real world, you’ll explore important use-cases and examples where humans interact with bots. With examples across finance, travel, and e-commerce, you’ll see how you can create successful conversational UIs in any sector.
Expand your horizons further as Rachel shares with you her insights into cutting-edge voicebot and chatbot technologies, and how the future might unfold. Join in right now and start building successful, high impact bots!
Table of Contents (16 chapters)
Voicebot and Chatbot Design
Contributors
Preface
Other Book You May Enjoy
Free Chapter
Conversational UI is our Future
How Not to Build Your Next Chat and Voicebots
Building a Killer Conversational App
Designing for Amazon Alexa and Google Home
Designing a Facebook Messenger Chatbot
Contextual Design – Can We Make a Bot Feel More Human?
Building Personalities – Your Bot Can Be a Better Human
A View into Vertical-Specific Bots – Financial Institutions
Travel and E-Commerce Bots – Use Cases and Implementation
Conversational Design Project – A Step-By-Step Guide
Summary
Index
Customer Reviews