Justin Zimmer has worked in the contact center technology field for over twelve years. During that time, he has performed extensive software and computer telephony integrations using both PSTN and IP telephony. His current projects include system designs utilizing open source softswitches over more traditional proprietary hardware-based telephony, and the integration of these technologies into market-specific CRM products.
As the Technical Partner of Unicore Technologies out of Phoenix, AZ, Justin is developing hosted contact center solutions for the low-end market. Unicore's solutions present contact centers with low startup costs in a turbulent economy, and allows those centers to scale their business while maintaining a consistent and familiar user interface.