In the previous chapters, we described the various models to represent the IT infrastructure and passive monitoring of data center services. Specifically in the preceding chapter, we covered various paradigms using which business services in an enterprise can be modeled in OEM Grid Control using service targets. We saw in detail the various steps involved in modeling, monitoring, and managing service targets in OEM Grid Control based on system targets. Using system targets, the business services can be monitored passively.

In this chapter, we will leverage on these active monitoring features and expand on modeling, monitoring, and managing business services using service tests available within OEM Grid Control. As discussed in the previous chapters, the service tests indicate the real end user experience of business services provided by the IT infrastructure, from different locations. We will cover in detail the different modeling techniques...