IT infrastructure in modern day enterprises comprises of different business services that interact with each other to provide numerous business functions. In previous chapters, we covered the various paradigms, using which business services in an enterprise can be modeled in OEM Grid Control as service targets in depth. Specifically, the last four chapters explained the various steps involved in modeling, monitoring, and managing service targets based on system targets, as well as service tests and beacons extensively. We also looked at the key flows to define and monitor various business service features such as availability, key performance indicators, and service levels in OEM Grid Control. All the previous chapters focused primarily on a single business service.

In modern day enterprises, business services rarely function in silos. In most enterprise IT networks, service offerings are very often part of a suite comprising multiple business...