Book Image

Office 365 Essentials

By : Nuno Arias Silva
Book Image

Office 365 Essentials

By: Nuno Arias Silva

Overview of this book

Office 365 is suite of advanced collaboration tools used by many well known organizations and their system administrators. This book starts with an introduction to Office 365 and its basic fundamentals. Then we move towards workload management and deployment. You will delve into identities, authentications, and managing office 365. We also cover concepts such as collaboration with Microsoft teams and tools such as Delve and Skype for collaboration. Towards the end of the book, you'll master monitoring and security concepts. By the end of this book, you will have hands-on experience working with Office 365 and its collaboration tools and services
Table of Contents (16 chapters)
14
Monitoring and Support

Support

Given that Office 365 is a SaaS service, it's outside your responsibility to provide certain support tasks. When you run into an issue in Office 365, knowing how to contact support and opening a ticket is important.

To start, you have four main options to get support on Office 365:

  • Portal support
  • Phone support
  • Premium support
  • Other help forums such as Answers or Tech Community

There are other support sites that you can use such as the following:

Portal support

Using the preferred support option depending on the issue you are facing is the best way to start have Microsoft support. You...