Book Image

Automate Everyday Tasks in Jira

By : Gareth Cantrell
Book Image

Automate Everyday Tasks in Jira

By: Gareth Cantrell

Overview of this book

Atlassian Jira makes it easier to track the progress of your projects, but it can lead to repetitive and time-consuming tasks for teams. No-code automation will enable you to increase productivity by automating these tasks. Automate Everyday Tasks in Jira provides a hands-on approach to implementation and associated methodologies that will have you up and running and productive in no time. You will start by learning how automation in Jira works, along with discovering best practices for writing automation rules. Then you’ll be introduced to the building blocks of automation, including triggers, conditions, and actions, before moving on to advanced rule-related techniques. After you’ve become familiar with the techniques, you’ll find out how to integrate with external tools, such as GitHub, Slack, and Microsoft Teams, all without writing a single line of code. Toward the end, you’ll also be able to employ advanced rules to create custom notifications and integrate with external systems. By the end of this Jira book, you’ll have gained a thorough understanding of automation rules and learned how to use them to automate everyday tasks in Jira without using any code.
Table of Contents (16 chapters)
1
Section 1: Getting Started – the Basics
4
Section 2: Beyond the Basics
8
Section 3: Advanced Use Cases with Automation

Chapter 6: Automating Jira Service Management

Today, Jira Service Management is used by many organizations to provide customer support portals, human resources (HR) services, and information technology (IT) service desks, among others.

The most common use case for Jira Service Management, however, is as an IT Service Management (ITSM) solution to enable the efficient provision of IT services within an organization.

One of the best ways to improve efficiency and drive down the cost per ticket in an IT service desk request is to automate mundane tasks and processes wherever possible.

Some of the most common tasks wherein automation provides immediate benefits are the categorization and routing of tickets, keeping customers updated as to the status of their requests, maintaining service-level agreement (SLA) compliance, freeing up support staff from repetitive tasks, and closing out older requests to ensure they are not clogging up your request queues.

In this chapter, we...