Book Image

101 UX Principles – 2nd edition - Second Edition

By : Will Grant
4 (2)
Book Image

101 UX Principles – 2nd edition - Second Edition

4 (2)
By: Will Grant

Overview of this book

“This updated version of 101 UX Principles is a delight. It's an educational and fun provocation to look at the world of UX differently – solidly from the user's point of view." -Elizabeth Churchill, Director of User Experience, Google “A phenomenal reference guide. Complete with case studies, a record of personal experience, and visual examples, Grant makes it clear why these techniques have found their way into the canon of UX best practices.” -Jeff Gothelf, Author of Lean UX “..I recommend it to anyone looking to learn the basics and also for more experienced designers - the author’s candid opinions will force you to revisit some of your established assumptions!" -Anne Marie-Leger, Staff Product Designer, Shopify “An absolute must-read, not only for UX designers, but this book is also super relevant for product managers trying to get better at product usability. Two enthusiastic thumbs up!" -Trent Blakely, Sr. Product Manager, Equinix This book is a manifesto of UX/UI design best practices to help you put the focus back on what really matters: the user. From UX laws to practical UI, color, typography, and accessibility advice, it’s all packed into this easy-to-consult and fun read: Essential UX laws Handy best practices Snippets of technical knowledge for anyone who wants to work in the digital space 101 UX Principles demonstrates the success from best-in-class products and leads the way to delight your users. Keep it on your desk for quick reference, send as a gift to colleagues to build allies, or brandish it as your weapon of choice during meetings to fight for your users’ right to a better digital experience. Sneak a peek at some of the new and updated principles in this UX design book: Work with user expectations, not against them Make interactive elements obvious and discoverable Optimize your interface for mobile Streamline creating and entering passwords Respect users' time and effort in your forms Use animation with care in user interfaces How to handle destructive user actions Chatbots are usually a bad idea – and how to make them better Use A/B testing to test your ideas Let users give feedback, but don't hassle them Make it clear to users if they're joining or signing-in Only use modal views for blocking actions How complexity can be good for some users
Table of Contents (18 chapters)
Preface
16
Other Books You May Enjoy
17
Index

Users Don’t Know (and Don’t Care) About Your Data Formats

The overarching principle of both forms and wider UX practice could be summarized as “be forgiving.”

Things that users do can often seem strange and unpredictable, but they probably have good reasons:

  • The user who can’t save their name because it has a special character (like an accent or apostrophe)
  • The user who can’t enter a phone number because you’re validating for phone number rules of the wrong locale
  • The user who does (or doesn’t) put spaces between groups of digits in their payment card number
  • The user who spells their name with an emoji (this will happen, I promise)

Just because your developer set telephone fields to be 12 digits and 12 digits only, don’t inflict this kind of madness on your poor users.

Your software should be forgiving—it should allow full names to consist of multiple names, with hyphens...