In this chapter, we will cover the following recipes:
Setting up basic configuration
Understanding LDAP servers
Understanding user administration
Understanding group administration
Using Service-Now plugins
Configuring the Service-Now form
Configuring UI policies on Service-Now forms
Configuring UI actions on forms
Understanding deployments or update sets
Getting into CMDB
Setting up an SLA/OLA/underpinning contract
Setting up system rules
Understanding the system dictionary
Understanding the Service-Now tables schema
Getting into system security