Book Image

ServiceNow IT Operations Management

Book Image

ServiceNow IT Operations Management

Overview of this book

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service?level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.
Table of Contents (16 chapters)
Credits
Disclaimer
About the Author
Acknowledgments
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Chapter 5. Cloud Management

In this chapter, we will learn about the cloud management application with ServiceNow. The cloud management application has made it very easy to manage virtual cloud resources easily, including making them available on the service catalog for people to subscribe to for the virtual resources. The cloud application has provided easy options to easily integrate with major cloud providers including Amazon AWS, Azure, and VMWare clouds. In this chapter, we will learn about:

  • Overview and understanding cloud management applications: In this chapter, we will learn about the cloud management application and some important features in the application
  • Integrating with different cloud providers: In our chapter, we will explore and integrate with Amazon AWS cloud and also touch on how to configure the other cloud providers
  • Integrating service catalog for cloud provisioning: We will see how to create a service catalog using approved images.