Book Image

ServiceNow IT Operations Management

Book Image

ServiceNow IT Operations Management

Overview of this book

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service?level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.
Table of Contents (16 chapters)
Credits
Disclaimer
About the Author
Acknowledgments
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Chapter 8. Monitoring Using Event Management

In this chapter, we will learn about the event management application within ServiceNow. Just imagine the volume of IT infrastructure and the number of data centres and applications used in a large corporation. Each of these applications and individual IT infrastructure components are continuously generating events. These events are being monitored by multiple pieces of event monitoring software. There is a need to bring those events into ServiceNow and generate alerts and also react to the generated alerts to see a holistic view and be able to relate with other ServiceNow applications. The important thing is to see how the events are effecting the business as you can see what business services are effected by the events, what business services are critical or not so critical, so the operational can decide on what event to start working on first. They want to start fixing the event that is effecting the service that is most business critical and...