In this chapter, we'll review standard troubleshooting methods and procedures and common server issues that are caused by hardware, software, network, storage devices, and security systems.
In this chapter, we will review the general procedures and methods for identifying, isolating, recreating, applying, and testing a failure or fault in any general hardware, software, network, storage device, and security policies and devices. The following five chapters in this part of this book cover the specific troubleshooting processes for each of these subsystems, respectively. The topics in this chapter are a review of the troubleshooting procedures that apply to any troubleshooting situation, which are as follows:
- Troubleshooting steps
- Identifying the problem
- Establishing and testing a theory of cause
- Developing a plan of action to resolve a problem
- Documenting...