Summary
Disaster recovery, triage, proper staffing for emergencies, organizational preparedness, managerial oversight of processes during disaster situations, and every other aspect of a critical failure scenario is hard, scary, and stressful. How companies decide to handle these times often determines which companies survive, and which ones fail. We have to have the right people in place, as many organizational processes and procedures as possible, great documentation, deep knowledge of our systems, and the flexibility to do whatever it takes to make the business successful through hard times to truly succeed.
Every company struggles with these same things. These are not simple tactics that we can apply overnight. It requires buy in from organizational stakeholders, it requires professionalism and planning not just before events transpire, but maintaining those processes and professionalism during times of panic when stress causes almost anyone to act irrationally. On one side...