Comprehending the wheel-of-misfortune game
There’s nothing more potent than discovering new abilities through a fun game. If any practice evolves into a routine with repeated steps, people will soon stop doing it. That’s also valid for how SREs pull knowledge from their systems. Keeping them aware of the system problems and, most importantly, how to resolve them is essential for any organization.
The wheel-of-misfortune process settles two things. First, it ensures that SREs translate major incidents into teachable lessons. Second, it instills all the benefits of a gamification approach for knowledge transfer among team members.
In the following diagram, you can see a high-level representation of the wheel-of-misfortune technique:
Figure 16.1 – The wheel-of-misfortune process overview
On the left side, we have a few possible data sources for the lessons we want to propagate throughout the team. SREs transform lessons into role...