Finalizing our trip to a successful and long lasting Zabbix deployment we looked at available options when you might need a helping hand, learned how to check out the latest Zabbix developments, and talked about what to do if you need some contractual help. For Zabbix, available communication channels include IRC, a forum, and a wiki, where community support is concentrated.
Your bug reports are awaited on the issue tracker - hopefully you will have to use it very rarely. Well thought out feature suggestions are also appreciated on the same tracker.
While the community support of Zabbix is of a high quality, it won't offer guaranteed help and new development. For company policy compliance, specific features or just peace of mind when pushing for Zabbix in production - there's the possibility of commercial support or development contracts, fulfilled by the same company that developed Zabbix.
The Zabbix community welcomes you to the club, of those who know what happened in their environment yesterday, see how it is faring today, and have insight on what will happen tomorrow.