If the LDAP server is the master source of user date, then it won't be wrong. Out of the box, Service-Now provides a built-in LDAP server, so for streamlined user access, you can integrate your company's Active Directory with Service-Now, so whoever is in the company's Active Directory is allowed to log in with their company Windows or system credentials.
To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin role.
Open any standard web browser.
Type the Service-Now instance web address provided by your company in the address bar (
http://{instance_name}.service-now.com).Type
system ldapon the left-hand side, and service now will search out the module. Now you need to click on Create New Server:
System LDAP
You have to configure it to streamline user access, as follows:
Type of LDAP Server: Active Directory (You can give your own name)
Server name:
AD ServerServer URL:
ldap://10.10...