Troubleshooting is the process of identifying the source of a problem and eliminating it. To start troubleshooting, you start with the most obvious possible problem and then pinpoint the exact issue. Doing this requires two things: experience of the entity you are troubleshooting and good tools to look at details such as logs and error codes.
In this chapter, we will talk about both. In the first three recipes, you will be introduced to the tools, as they are necessary to gain some expertise in VCM troubleshooting, and then, we will look at some general issues and their solutions.
The troubleshooting tools we will cover include EcmDebugEventViewer.exe, VCM logs, Job Manager | History, and the SQL log viewer. If you are good with SQL, you can try SQL trace as well.
The general issues include issues with data collection, issues faced during patching, and issues with agent communication.
Agent communication messages are too cryptic; they say Pingfailed for every issue, You need to...