There are a series of steps and precautions to be taken while seeking support in Dynamics 365 for Finance and Operations, Enterprise edition (AX) to make the most of all available tools and options.
Let's see a bird's eye view, an end-to-end picture of issue/support lifecycle using the following image:
We’ll now look at each of the preceding lifecycle considerations starting from issue discovery to its tracking, to root cause analysis then solution finding and issue closure.
Whenever an issue or a problem is identified in Dynamics 365 for Finance and Operations, Enterprise edition (AX), we recommend you to use the LCS issue search tool to look for and solution options.
The LCS issue search tool has a search field to search the issue encountered, as follows:
We recommend you to record task guides to add as additional details about the issue spanning:
- Save the steps, symptoms, setups, and output
- Save task guide with developer recording