Book Image

Microsoft 365 Certified Fundamentals MS-900 Exam Guide - Second Edition

By : Aaron Guilmette, Yura Lee, Marcos Zanre
4 (1)
Book Image

Microsoft 365 Certified Fundamentals MS-900 Exam Guide - Second Edition

4 (1)
By: Aaron Guilmette, Yura Lee, Marcos Zanre

Overview of this book

Microsoft 365 Certified Fundamentals certification demonstrates your foundational knowledge of adopting cloud services, specifically the software as a service (SaaS) model. Exam MS-900 tests your understanding of Microsoft 365 services, components, their implementation, security, licensing, and general cloud concepts. This updated second edition covers all the recent and important changes in the examination in detail to help you achieve certification. You’ll begin by exploring key topics such as Microsoft security and compliance policies, pricing and support, and cloud concepts. The book helps you to understand these concepts with the help of real-world scenarios, learning about platform services such as Microsoft Windows, SharePoint, Microsoft 365 apps, Teams, and Exchange. The content has been updated to include Microsoft Forms, Power Platform, Microsoft 365 Security Center, Windows Virtual Desktop, and Insider Risk Management. Each chapter contains a section that will test your knowledge of the core concepts covered. Finally, you’ll take a practice exam with extra questions to help prepare you for the actual test. By the end of this MS-900 book, you’ll be well-equipped to confidently pass the MS-900 certification exam with the help of the updated exam pattern.
Table of Contents (25 chapters)
1
Section 1:Understanding Cloud Concepts
4
Section 2:Microsoft 365 Core Services and Concepts
11
Section 3:Understanding Security, Compliance, Privacy, and Trust in Microsoft 365
15
Chapter 12: Exploring the Service Trust Portal, Compliance Manager, and the Microsoft 365 Security Center
16
Section 4:Understanding Microsoft 365 Pricing and Support
21
Section 5:Practice Exams
22
Chapter 17: Mock Exam

Chapter 15: Support Offerings for Microsoft 365 Services

In this chapter, we're going to take a look at how and when to engage support for your Microsoft 365 environment. It's important to know the boundaries of a service, how to track and interrogate your environment's health, and how to get help when you need it.

There are several resources available to help you understand what is available to you. By the end of this chapter, you should be familiar with the performance and availability you can expect from Microsoft 365, as well as methods for obtaining support.

In this chapter, we'll cover the following topics:

  • Understanding Microsoft 365 service-level agreements
  • Determining the service health status
  • Creating a support request
  • Communicating with Microsoft with UserVoice

Let's start!