While at lunch, Calvin took several phone calls. One near the end of lunch was from Sara, VP of Inventory. Her department is facing issues with higher than normal returns. She has a team investigating the problem, but she wants help. She wants a chart showing how much money is lost to returns and the reasons for the returns. She'd like the charts by the end of the meeting on Friday so that she can present the problem to the whole team. She needs their buy-in and help to work toward a solution.

Calvin relays this information to us as we walk back to the office. "She said she was going to e-mail a spreadsheet with the past six months' data in it. Can you do your thing and make Sara look like a rockstar? Her department is the most ignored, but it's the backbone of the company." We tell him we'll do our best.

By the time we get back to our desks, we have an e-mail waiting for us. We open the spreadsheet and see the following data: