As mentioned at the start of the chapter, it is often a good idea to use Moodle for initial and on-going provision of product knowledge training. One such organization which does this is AA Ireland.
AA Ireland has been the 'Champion of the Motorist' since 1910 with over 550,000 customer relationships and employing over 480 employees. AA Rescue is Ireland's premier roadside assistance product and uniquely in Ireland, over 80 % of breakdowns are handled by their patrols.
AA Roadwatch is Ireland's premier traffic and travel information service, where updates can be heard across Ireland's national and local radio network and accessed on their travel and traffic portal, http://www.aaroadwatch.ie.
AA Ireland worked with the Irish Moodle partner Enovation Solutions to implement Moodle in their organization. Now that they have been using Moodle for a number of years, Mary Dempsey, the training manager with AA Ireland says, "Moodle has become a critical tool for AA Ireland."