Susan Bradley has been patching since before the Code Red/Nimda days, and remembers exactly where she was when SQL slammer hit (that is, trying to buy something on eBay and wondering why the Internet was so slow). She writes the Patch Watch column for Brian Livingston’s Windows Secrets, and was one of the authors of Windows Server 2008 Security Resource kit and Small Business Server 2008 Unleashed. In real life, she’s the IT wrangler at her firm—Tamiyasu, Smith, Horn & Braun—where she manages a fleet of Windows servers, an Exchange server, desktops, a few Macs, and several Windows Mobile phones and iPhones and tries to keep patches up-to-date on all of them. In addition, she provides forensic computer investigations for the litigation consulting arm of the firm. She blogs at www.sbsdiva.com on the topics of small business server, tech topics, and whatever she stumbled over that day.

Boon Tee has been working with computers and networks for over 30 years. He is a Most Valuable Professional (SBS-MVP), Microsoft Certified Professional, and Microsoft Small Business Specialist, and has a degree in Computer Science from California State University (Fresno) with high honors, a MBA (University of South Australia), and an MA in Education (Flinders University). His experience covers support of larger networks from 100 to 500 computers down to repairs and upgrades of individual workstations and smaller networks of less than 10 computers. He has served as an IT consultant for several organizations. He has extensive working knowledge of Microsoft Windows networks, including all versions of Microsoft Windows. Boon has also been active in hands-on staff development and training for various organizations. He has taught part time at the Flinders University of South Australia, lecturing on computer and multimedia literacy.

Currently, Boon operates PowerBiz Solutions, a computer technology solutions and managed services provider offering products and services to cater for small to medium sized businesses. He is currently the Vice President of SMBiT Professionals (SA), a professional association of IT Solutions Providers in South Australia.

Boon is also actively involved in the church and community work, having served with Christian organizations in the USA, Malaysia, Singapore, Indochina, and Australia. He is involved in multicultural volunteer work, as a church leader, and occasional preaching.

Hilton Travis has been involved in the Information and Communications Technology (ICT) field since 1982, mainly specializing in consultancy services for the Small to Medium Business space. He has worked on computing devices from smartphones to mainframes, and has worked with Linux, Irix, SCO Unix, CP/M, MS DOS, Windows, various Apple OS versions, and many others. He has been specializing in IT solutions for the SMB segment since before Microsoft SBS was a product. He started Quark Computers, in 1989, which has now evolved into Quark Group with IT, Audio Visual, and Building Automation/Energy Management divisions.