As you know by now, Service-Now is a role-based system, and to access any module, you should have the respective role.
To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin or security admin role.
Open any standard web browser.
Type the Service-Now instance web address (
https://{instance_name}.service-now.com) provided by your company in the address bar. Now, enter your credentials in respective fieldsOn the left-hand side, type
system securityin the search box, and Service-Now will search for the module for you:
System security module
To create a new role, you need to type the
rolein the search box, and Service-Now will search the module for you. Click on the Roles module:
Roles Module
Roles module acts as a central repository of all system and custom roles. After clicking on the Roles module, you will be able to see all roles as given here, where you need to click on the New button...