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Book Overview & Buying
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Table Of Contents
Mastering Microsoft Dynamics CRM 2016
By :
Mastering Microsoft Dynamics CRM 2016
By:
Overview of this book
Microsoft Dynamics CRM is the most trusted name in enterprise-level customer relationship management. The latest version of Dynamics CRM 2016 comes with some exciting extra features guaranteed to make your life easier with Dynamics CRM. This book provides a comprehensive coverage of Dynamics CRM 2016 and helps you make your tasks much simpler while elevating you to the level of an expert.
The book starts with a brief overview of the functional features and then introduces the latest features of Dynamics CRM 2016. You will learn to create Word and Excel templates, using CRM data that will enable you to provide customized data analysis for your organization. You will understand how to utilize Dynamics CRM as an XRM Framework, gain a deep understanding about client-side scripting in Dynamics CRM, and learn creating client-side applications using JavaScript and Web API. We then introduce visual control frameworks for Dynamics CRM 2016 mobile and tablet applications. Business Process Flows, Business Rules, and their enhancements are introduced. By the end of this book, you will have mastered utilizing Dynamics CRM 2016 features through real-world scenarios.
Table of Contents (13 chapters)
Preface
Free Chapter
History of Dynamics CRM
Working with Sales
Working with Services
Working with Marketing
Working with the XRM Framework
Analytics with CRM
Workflow Development with Dynamics CRM
Client-Side Scripting
Enhancements for Mobile
Plugin Development with Dynamics CRM
Business Process Flows and Business Rules
