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  • Book Overview & Buying The Art of CRM
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The Art of CRM

The Art of CRM

By : Max Fatouretchi
4.7 (13)
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The Art of CRM

The Art of CRM

4.7 (13)
By: Max Fatouretchi

Overview of this book

CRM systems have delivered huge value to organizations. This book shares proven and cutting-edge techniques to increase the power of CRM even further. In The Art of CRM, Max Fatouretchi shares his decades of experience building successful CRM systems that make a real difference to business performance. Through clear processes, actionable advice, and informative case studies, The Art of CRM teaches you to design successful CRM systems for your clients. Fatouretchi, founder of Academy4CRM institute, draws on his experience over 20 years and 200 CRM implementations worldwide. Bringing CRM bang up to date, The Art of CRM shows how to add AI and machine learning, ensure compliance with GDPR, and choose between on-premise, cloud, and hybrid hosting solutions. If you’re looking for an expert guide to real-world CRM implementations, this book is for you.
Table of Contents (13 chapters)
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12
Index

Digital disrupters

As we've just explored, high-tech start-ups are going to be your next competitors, no matter what industry you are operating in. They will come up with new ideas and business models leveraging all those new technologies, giving them the ability to cross international borders, across all industries and markets.

We've discussed how the FinTech industry is a great example. It competes with traditional financial institutions in the delivery of financial services with a whole new approach and customer experience. Smartphones are used for mobile banking, investment, and payment services, while cryptocurrency is used for transactions. Those are just a few examples of the technologies aiming to replace traditional financial service companies. While FinTech is revolutionizing the banking industry and giving millions of people access to financial services for the first time, new business models are emerging with FinTech start-ups and tech firms, potentially disrupting...

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