Artificial Intelligence (AI) has become very much the norm in our personal and business lives. The reason for this is the ongoing democratization of cloud-based services that make it increasingly easy to access sophisticated AI algorithms, not just as a consumer via various AIs such as Siri, Alexa, and Google, but also as a developer. You no longer need to be a data scientist or understand the complexities of creating and executing complex models that drive such AI experiences; what you need is accurate data and a clear idea of the kind of problems—or rather AI-driven predictions—you want to discover. This is harder than you might think. Hence, the real key to AI is not the algorithms; it is the amount and quality of data!
In this chapter, you will gain an appreciation of how Salesforce has democratized these complex new innovations...