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Book Overview & Buying
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Table Of Contents
Salesforce Anti-Patterns
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In this section, we will consider two anti-patterns where we get unsatisfactory solutions based on a failure of the assumptions we bring to the table. These assumptions can be either about user needs or the capabilities of our technology—both can lead to trouble.
Letting the assumptions of a small, unrepresentative group stand in for the needs of the wider user base
Helene is the product owner for a new initiative to roll out Health Cloud within LifeCo, a major provider of medical devices for monitoring certain chronic diseases. In addition to the Health Cloud rollout, LifeCo is also developing a custom care application that will be used by healthcare professionals (HCPs), principally nurses, working in clinics associated with LifeCo’s care programs.
Helene was a nurse for several years before entering the IT field after working as a subject-matter expert (SME) on a few major IT products...
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