Salesforce.com is a cloud computing company that sells subscriptions to enterprise software solutions. It is a viable option for the standard Customer Relationship Management (CRM) focus areas such as Sales, Marketing, and Customer Service. You will find traditional CRM features such as account management, customer tracking, opportunity management, sales history, case management, and much more. Salesforce.com also has some innovative capabilities such as Chatter, which is a Facebook-like collaboration tool for sharing information across an organization.
While Salesforce.com in itself is an excellent offering, the real excitement for technologists should be reserved for their underlying Force.com platform. Force.com is the Platform as a Service (PaaS) software on which Salesforce.com is built. What's more, Salesforce.com has made the Force.com platform available to external developers to build and extend cloud-based applications.
Force.com is targeted to (structured...