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Microsoft Dynamics CRM 2011: Dashboards Cookbook
Microsoft Dynamics CRM comes standard with some excellent service-module dashboards and charts that let the user view data in many different ways. My take on the Service Dashboard is around trending and Service Level Agreements (SLA). There is a list included on the dashboard to let the service representative get access to open work items. The following screenshot shows a Service Dashboard:

The Subject trends by Month visualization uses a stacked column chart showing total case counts, grouped by month, and stacked by the Subject field, as shown in the following screenshot. This sample only has two different subjects, but if you were to use a more elaborate subject tree, perhaps something such as shipping, manufacturing, and billing, the results would allow you to see growing trends in different Case subjects:

The Case SLA Trending visualization is a multi-series chart that uses the bar graph to show the average number of Billed Service...
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