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Table Of Contents
Microsoft Dynamics CRM 2011 Scripting Cookbook
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Associating your customers' or contacts' Twitter information to your CRM can sometimes bring valuable information to the fingertips of your sales staff. While there are more advanced solutions that can process the tweet feeds on the server and provide caching, the very light solution I am going to demonstrate is client-side only, and does not add any additional load to the server. Furthermore, it could be the preferred approach for IFD deployments, where the majority of users access CRM remotely, whether from home, office, or on the road. This way, you are pushing all that transfer off your network.
We will be using the twitterjs library to assist in the call to retrieve the recent tweets.
For this recipe, you must have access to a Dynamics CRM instance, and have either a system customizer or system administrator permission.
If you do not have a solution package already created, create a new one as described in the initial chapters of this book.
We will capture...
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