Book Image

Certified Information Security Manager Exam Prep Guide - Second Edition

By : Hemang Doshi
Book Image

Certified Information Security Manager Exam Prep Guide - Second Edition

By: Hemang Doshi

Overview of this book

CISM is a globally recognized and much sought-after certification in the field of IT security. This second edition of the Certified Information Security Manager Exam Prep Guide is up to date with complete coverage of the exam content through comprehensive and exam-oriented explanations of core concepts. Written in a clear, succinct manner, this book covers all four domains of the CISM Review Manual. With this book, you’ll unlock access to a powerful exam-prep platform which includes interactive practice questions, exam tips, and flashcards. The platform perfectly complements the book and even lets you bring your questions directly to the author. This mixed learning approach of exploring key concepts through the book and applying them to answer practice questions online is designed to help build your confidence in acing the CISM certification. By the end of this book, you'll have everything you need to succeed in your information security career and pass the CISM certification exam with this handy, on-the-job desktop reference guide.
Table of Contents (12 chapters)

Incident Management Metrics and Indicators

The effectiveness and efficiency of the incident management process can best be measured through various metrics. Metrics are measures used to track and compare the performance of various processes. Metrics are generally developed in the form of key performance indicators (KPIs) and key goal indicators (KGIs).

Key Performance Indicators and Key Goal Indicators

KPIs are generally quantifiable measures used to measure an activity. For example, the percentage of incidents detected within 24 hours. KGIs can either be quantitative or qualitative depending upon the process. KGIs are intended to show progress toward a predefined goal. For example, a goal could be to install antivirus software on all systems within 1 month. This could be monitored on a daily basis. The KGI for day 1 would be 5%, day 2 would be 10%, day 3 would be 20%, and so on. KPIs should provide value to the process owner as well as management. They should not be too complex...