So far, we have built chatbots and deployed them on messaging platforms such as Facebook Messenger. Facebook Messenger is currently the most popular messaging service. However, there is a messaging service that has existed for quite a long time and is still popularly used by businesses to connect with customers. Short Messaging Service, which is popularly abbreviated as SMS, is a great platform for chatbots. Businesses around the globe use this service to send thousands of notification messages to customers at various phases of their journey: marketing, sales, transactions, delivery, and so on. And the best part is that it does not require any internet data to communicate.
In this chapter, we will design and build a chatbot to help users plan their train journeys. We will use a Transport data API to obtain information about trains, their arrival...