Chatbots are a new way to interact with a user in a more human way, through conversation. This is vastly different from existing methods, which provide minimal interaction or personalization.
Chatbots can be either voice or text-based interactions, allowing them to be integrated into existing websites and apps or used in phone calls and virtual assistants.
They have recently been put in the spotlight with products such as Amazon Echo and Google Home, as well as an enormous number of Facebook Messenger chatbots. These advances in technology allow you to check the weather or order a pizza without looking at a screen, or get personalized information without having to wait to talk to a call center.