Book Image

Remote Usability Testing

By : Inge De Bleecker, Rebecca Okoroji
Book Image

Remote Usability Testing

By: Inge De Bleecker, Rebecca Okoroji

Overview of this book

Usability testing is a subdiscipline of User Experience. Its goal is to ensure that a given product is easy to use and the user's experience with the product is intuitive and satisfying. Usability studies are conducted with study participants who are representative of the target users to gather feedback on a user interface. The feedback is then used to refine and improve the user interface. Remote studies involve fewer logistics, allow participation regardless of location and are quicker and cheaper to execute compared to in person studies, while delivering valuable insights. The users are not inhibited by being in a new environment under observation; they can act naturally in their familiar environment. Remote unmoderated studies additionally have the advantage of being independent of time zones. This book will teach you how to conduct qualitative remote usability studies, in particular remote moderated and unmoderated studies. Each chapter provides actionable tips on how to use each methodology and how to compensate for the specific nature of each methodology. The book also provides material to help with planning and executing each study type.
Table of Contents (18 chapters)
Title Page
Copyright and Credits
Packt Upsell
What to Consider When Analyzing and Presenting the Study Results

Chapter 9. Thanks! And What Now?

A study is essentially completed when it has been executed and the feedback has been compiled into a report (whatever form this may take). But what happens then?

We strongly recommend scheduling a debrief session with all interested parties to review the results and give the UX researcher the opportunity to explain the feedback and recommendations, as well as allow for questions. It closes the loop with the stakeholders who participated in the original kick-off session, ensuring that the value of the UX study does not go unnoticed, and it's a good forum for agreeing, as a whole, what the next steps should be with regards to the UX strategy. Ideally, a UX study is not a one-off endeavor: it is a recurring event, and previous studies feed into what future studies should cover.