Commit to a Stable Infrastructure
The very definition of an emergent situation refers to the sense of chaos and unpredictability on a moment-by-moment basis. Having a sound infrastructure enables the ability to focus on the changing environment without having to be concerned with tools, systems, and other operational aspects being in working order. Organizations cannot expect the best work of their people when the technology or the physical assets get in the way of efficiency.
In addition, people need to be trained to know what tools to use in a given situation. For example, firefighters need to be able to calculate water-flow throughput for the various nozzles and hoses at their disposal. In addition, they need to be able to recognize when the appropriate hose size should be used, based on fireground conditions. They need to know how to use the appropriate reporting systems, such as using the communication system to report fireground conditions, or using MS Word to write a report...