In IT, unlike other industries where there are separate teams to convey information, most employees communicate on a regular basis—either with customers or vendors, and definitely between peers and other parts of the organization. The preferred medium is through e-mails if there isn't a sense of urgency and when formal communication is to be made. For urgent and informal information exchanges, an instant messaging engine is generally used. Apart from these, IT teams employ portals and ticketing systems to store knowledge, track activities and convey real-time updates to customers and stakeholders. It might sound simple enough, but it isn't. There are numerous cases of wrong interpretation by customers and conflicts within teams as project updates were not communicated the right way and through the proper channels. In this section, we will touch base upon communicating project- or job-specific updates between peers and to customers.
Workshop in a Box: Communication Skills for IT Developers
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Workshop in a Box: Communication Skills for IT Developers
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Overview of this book
Table of Contents (13 chapters)
Workshop in a Box: Communication Skills for IT Professionals
Credits
About the Author
About the Reviewer
Preface
Free Chapter
Communication Training
From Governance to Communication
Written Communication
Listening and Questioning for Effective Communication
Telephone Communication
Face-to-face Communication
Showcasing and Presentation
Reports, Proposals, and Business Cases
Customer Reviews