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Workshop in a Box: Communication Skills for IT Developers

By : Abhinav Kaiser
Book Image

Workshop in a Box: Communication Skills for IT Developers

By: Abhinav Kaiser

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Workshop in a Box: Communication Skills for IT Developers
Abhinav Kaiser
May, 2015 | 156 pages
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Table of Contents (13 chapters)
Workshop in a Box: Communication Skills for IT Professionals
Workshop in a Box: Communication Skills for IT Professionals
Credits
Credits
About the Author
About the Author
About the Reviewer
About the Reviewer
Preface
Preface
Free Chapter
1
Communication Training
Communication Training
How to use this communication training guide
Strategy for trainers
Quality in communication
The PDCA circle
Summary
2
From Governance to Communication
From Governance to Communication
Communication and organizational structure
Communication and governance
The communication process
Basics of communication
Summary
3
Written Communication
Written Communication
Forms of written communication
Jargon
Project updates
E-mails
Visual communication
Business instant messaging
Social media communication
Summary
4
Listening and Questioning for Effective Communication
Listening and Questioning for Effective Communication
Listening – core of communication
Power of questioning
Summary
5
Telephone Communication
Telephone Communication
Telephonic communication
Telephony etiquette for effective communication
Summary
6
Face-to-face Communication
Face-to-face Communication
When to employ face-to-face communication
Other benefits of face-to-face communication
Types of face-to-face communication opportunities
Meetings
Nonverbal communication – body language
Facial expressions
Conflict management
Controlling face-to-face Interactions
Summary
7
Showcasing and Presentation
Showcasing and Presentation
Importance of presentations for employees
Four types of presentation
Four pillars of presentation
Pillar 1 – understanding the objective of the presentation
Pillar 2 – analyzing the audience for the presentation
Pillar 3 – slide preparation
Pillar 4 – presentation delivery
Creating content for effective presentations
Delivering effective and efficient presentations
Summary
8
Reports, Proposals, and Business Cases
Reports, Proposals, and Business Cases
Reports
Business proposals
Business cases
Summary

Credits

Author

Abhinav Kaiser

Reviewer

M. S. Xavier Pradheep Singh

Acquisition Editor

Richard Gall

Content Development Editor

Amey Varangaonkar

Copy Editor

Sharvari H. Baet

Project Coordinator

Rashi Khivansara

Proofreaders

Simran Bhogal

Maria Gould

Paul Hindle

Vikrant Phadke

Graphics

Abhinash Sahu

Production Coordinator

Melwyn D'sa

Cover Work

Simon Cardew

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