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Workshop in a Box: Communication Skills for IT Developers

By : Abhinav Kaiser
Book Image

Workshop in a Box: Communication Skills for IT Developers

By: Abhinav Kaiser

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Workshop in a Box: Communication Skills for IT Developers
Abhinav Kaiser
May, 2015 | 156 pages
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Table of Contents (13 chapters)
Workshop in a Box: Communication Skills for IT Professionals
Workshop in a Box: Communication Skills for IT Professionals
Credits
Credits
About the Author
About the Author
About the Reviewer
About the Reviewer
Preface
Preface
Free Chapter
1
Communication Training
Communication Training
How to use this communication training guide
Strategy for trainers
Quality in communication
The PDCA circle
Summary
2
From Governance to Communication
From Governance to Communication
Communication and organizational structure
Communication and governance
The communication process
Basics of communication
Summary
3
Written Communication
Written Communication
Forms of written communication
Jargon
Project updates
E-mails
Visual communication
Business instant messaging
Social media communication
Summary
4
Listening and Questioning for Effective Communication
Listening and Questioning for Effective Communication
Listening – core of communication
Power of questioning
Summary
5
Telephone Communication
Telephone Communication
Telephonic communication
Telephony etiquette for effective communication
Summary
6
Face-to-face Communication
Face-to-face Communication
When to employ face-to-face communication
Other benefits of face-to-face communication
Types of face-to-face communication opportunities
Meetings
Nonverbal communication – body language
Facial expressions
Conflict management
Controlling face-to-face Interactions
Summary
7
Showcasing and Presentation
Showcasing and Presentation
Importance of presentations for employees
Four types of presentation
Four pillars of presentation
Pillar 1 – understanding the objective of the presentation
Pillar 2 – analyzing the audience for the presentation
Pillar 3 – slide preparation
Pillar 4 – presentation delivery
Creating content for effective presentations
Delivering effective and efficient presentations
Summary
8
Reports, Proposals, and Business Cases
Reports, Proposals, and Business Cases
Reports
Business proposals
Business cases
Summary

About the Author

Abhinav Kaiser works as a Consulting Manager for a leading consulting firm. He has more than 12 years of experience in IT management consulting, IT management training, business process consulting, project management, transition management, and IT service management, among others.

He has helped organizations create value through IT, and has designed and implemented IT management solutions for smooth and efficient functioning of IT environments. He has trained thousands of IT professionals in soft skills and on management topics.

Abhinav has earned the Project Management Professional (PMP), ITIL Expert, and COBIT certifications. He blogs on communication and management on his weblog at http://abhinavpmp.com. His articles also appear on Tech Republic and Pluralsight.

He is from Bangalore, India and currently lives in Sydney, Australia. He is married and has a 5-year-old daughter.

I would like to first express my thanks to all my customers, without whom I would not have landed with rich and valuable experiences, stories, and incidents that have shaped every word in this book. Peers and friends likewise have been a part of the learning journey and still are. I would also like to thank my family who understood my additional responsibilities as an author, and ended up spending very less family time than usual. Lastly, I would like to thank Impackt Publishing for running with my idea, and supporting me through this journey.

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