Chapter 1, Introduction to Dynamics 365 CE, provides basic details about Dynamics 365 Customer Engagement.
Chapter 2, Implementation Methodology, explains different project implementation methodologies.
Chapter 3, Requirement Gathering and Analysis, covers different techniques for requirements gathering and analysis.
Chapter 4, Preparing Functional and Technical Design Documents, explains how to prepare functional and technical design documents for your project.
Chapter 5, Configuring Your Dynamics 365 CE Organization, covers configuring different Dynamics 365 CE settings.
Chapter 6, Customizing Dynamics 365 CE, introduces ways to customize the Dynamics 365 CE application.
Chapter 7, Extending Dynamics 365 CE, covers writing code for the Dynamics 365 CE application.
Chapter 8, Integrating Dynamics 365 CE with Other Applications, covers integrating Dynamics 365 CE with other applications, such as Power Automate and Power Apps.
Chapter 9, Business Intelligence and Reporting, introduces the business intelligence capabilities of Dynamics 365 and covers how to create reports.
Chapter 10, Testing and User Training Planning, explains how to plan and perform testing for your project.
Chapter 11, Migration and Upgrade, introduces migration techniques and different upgrade paths.
Chapter 12, Deployment and Go-Live Support, explains how to deploy your project to production and how to provide go-live support.