Process mining is a set of techniques that enable enterprises to understand the actual processes that are followed in organizations. Most end users visualize these processes as simple workflow diagrams. The reality is that the actual processes being followed by people on the ground are much more complex. Process mining helps you visualize and analyze these complex processes.
While we do RPA, we usually come back from looking at end users with simple workflows. We discover the complexity of the process as we progress through the automation. End users point out the branches that have been missed, one by one. Process complexity and identifying processes for automation and prioritizing them are some of the challenges for RPA.
Process mining and process discovery come to the rescue here. We can now add process mining with RPA. Both UiPath and Automation Anywhere have their own offerings in this area that can be used. There are also dedicated process mining...