Chapter 1, Getting Started with Robotic Process Automation, gives you a quick introduction to RPA, its types, and its benefits. We walk you through the installation of UiPath and Automation Anywhere, the tools we will use for our projects.
Chapter 2, Help Desk Ticket Generation, shows you how to automate helpdesk support tickets using spreadsheets. This is an attended automation, which you can invoke using a shortcut.
Chapter 3, CRM Automation, demonstrates automating a typical "swivel chair activity" wherein you look up data from one application and use it to update another system. Here, we look up customer information and update that information in our CRM system.
Chapter 4, Moderating Social Media Using AI, teaches you to use AI to automatically moderate images that are uploaded to social media sites. The automation uses the Google Vision API and sends the administrator a spreadsheet with its moderation recommendations.
Chapter 5, Purchase Order Processing with UiPath ReFramework, uses the advanced UiPath ReFramework to process purchase orders. We read the purchase orders from a spreadsheet and input them into a purchase order application.
Chapter 6, Completing an RPA Challenge, sees you solving the RPA challenge at rpachallenge.com using both UiPath and Automation Anywhere A2019.
Chapter 7, Sales Order Processing, shows you how to take sales order data from an Excel spreadsheet and create orders on a web-based business application using Automation Anywhere A2019.
Chapter 8, ERP User Administration, sees you building a bot that automates new user creation. The bot looks up user information from a user creation request and creates the user in a SaaS application.
Chapter 9, Employee Emergency Notifications, shows how organizations can be enabled to send notifications to employees in the case of pandemics, hurricanes, floods, and so on. We look up a list of employees and send them a mass text message (SMS).
Chapter 10, Using AI and RPA for Invoice Processing, teaches you to use Automation Anywhere's IQ Bot to convert invoice data from an unstructured format into a structured format that we can use for automation.