First and foremost, my thanks and appreciation goes to my friend and co-author, David Duncan. It was truly a privilege to work with him not only on our 2010 version of this book but also this second edition. I wish him and his wife all the best with their newborn daughter.

I would also like to thank our incredible management team at I.B.I.S., Inc. for allowing me the continued opportunity to learn new tools that ultimately allow me to share my knowledge with the community, as well as their support and encouragement in writing this book.

No book is the sole work of just the author and to our reviewers Vaidhyanathan Mohan, Amy Walsh, and Kristi Weldon, thank you for all your dedication and enthusiasm in reviewing our book. We truely believe that it will be the best possible resource it can be due to the attention to detail you gave it.

Special thanks is reserved for the team at Packt Publishing, thank you again for seeing David and me through the various stages of publishing this book. It was a privilage working with the team and being allowed to share my knowledge with a much wider audience than just my clients.

And finally I want to thank my boss and my friend Clinton Weldon. It is because of his continued mentorship over the past 12 years that I have been able to learn so much about ERP products and bring that knowledge to every customer that I visit.