In this chapter, we will delve deeper into written forms of communication. I will discuss the various nuggets that need to be considered while preparing reports, provide pointers for creating proposals, and aid you in the preparation of business cases.

Basically, these three types of documents are applications of written communication. It is employed in different cases, although you might be fighting in your mind that a proposal and a business case could mean the same thing. They are not. You will find out the differences later on in this chapter.

In organizations, information exchanges happen mainly in the meeting rooms and over telephones. When the information in the picture relates to sensitive information such as performance, analysis, and new business, business leaders prefer to read it out of a formal document—such as reports, proposals, and business cases. They have their place in any organization, be it IT or non-IT. They are the major...