Once a Dynamics 365 CE implementation or upgrade is done, the post-go-live support phase starts. Every Dynamics 365 CE implementation partner company provides post-go-live support for a period of between 2 to 6 months. Sometimes, post-go-live support plays a critical role in selecting a Dynamics 365 CE implementation partner. Normally, while discussing the project plan, the project's go-live support duration is also included in the project timelines. As part of the post-go-live support, the project implementation team addresses any implementation issues instead of making new changes.
A post-go-live support contract can be implemented using different models. Sometimes, post-go-live support is handled by new vendors. These support vendors can be partnered with the implementation team or the customer directly. Customers can receive support from their partners...