Book Image

Hands-On Microsoft Teams - Second Edition

By : João Ferreira
Book Image

Hands-On Microsoft Teams - Second Edition

By: João Ferreira

Overview of this book

Microsoft Teams is a permanent fixture in the modern workplace, but many of its productivity-boosting features go unnoticed or unused. Hands-On Microsoft Teams shows you how to use Teams to its full potential through easy-to-follow practical tutorials. This guide to mastering Teams explores the platform in comprehensive detail and how it interacts with the rest of the Microsoft ecosystem to help you work efficiently and manage your resources. You'll get to grips with core functionality like setting up and managing teams, channels, chats, tabs, and meetings. You'll also learn to get the best out of Teams by adding custom apps, integrating with Microsoft 365, using PowerShell automation, and exploring useful settings you didn't know existed. Along the way, you'll be shown various real-world scenarios and how to implement solutions for them in Teams that will increase your productivity. Whether you're an administrator, manager, or team member, by the end of this book you'll be confident in using everything Microsoft Teams has to offer.
Table of Contents (16 chapters)
14
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15
Index

Building Your Own Bot for Microsoft Teams

Bots are powerful automated agents that can help you to do your daily tasks in an efficient way. You will be able to interact with these automated agents using natural language and they will reply to you in the same way. Bots can be used to replace repetitive tasks that are currently being executed manually, wasting productive time that could be used for other things. Things like requesting days off or submitting expenses can now be integrated into Microsoft Teams as a bot, with this new agent being able to make decisions based on the rules you've defined for it.

QnA Maker and Power Virtual Agents are both tools from Microsoft that allow you to build chat bots without writing code. QnA Maker is part of the Azure stack and provides advanced options that allow you to train the bot to learn how to interact with humans; it is, however, a bit more complex to configure for simple scenarios. Power Virtual Agents is part of the Power Platform...