Book Image

Mastering ServiceNow Scripting

By : Andrew Kindred
Book Image

Mastering ServiceNow Scripting

By: Andrew Kindred

Overview of this book

Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance. This book will initially cover the basics of ServiceNow scripting and the appropriate time to script in a ServiceNow environment. Then, we dig deeper into client-side and server-side scripting using JavaScipt API. We will also cover advance concepts like on-demand functions, script actions, and best practices. Mastering ServiceNow Scripting acts as an end-to-end guide for writing, testing, and debugging scripts of ServiceNow. We cover update sets for moving customizations between ServiceNow instances, jelly scripts for making custom pages, and best practices for all types of script in ServiceNow. By the end of this book, you will have hands-on experience in scripting ServiceNow using inbuilt JavaScript API.
Table of Contents (18 chapters)
Title Page
Packt Upsell


In this final chapter, we looked at how to build a custom application. We looked at how to create a new custom application and the different starting points available. The end-to-end development of a custom application was looked into, including the use of studio. We finished by delving into how to test and deploy a custom application once development is complete.

Through this chapter, we have also seen how to take an example user access application through all of the stages of creating a custom application. From creation to development and then to testing, we finally created an update set containing our application for deployment on other ServiceNow instances.

Building a custom application is a great learning experience and a fantastic way to practice the techniques we have covered in this book. I hope that you enjoy being creative and creating some custom applications of your own.