Andrew Kindred moved on to ServiceNow from his background as a programmer and now has over 6 years' experience working with ServiceNow in a range of industry sectors including finance, government, and media.
He is a certified ServiceNow implementation specialist and application developer, currently working in investment banking in London, overseeing and developing implementations and customizations of ServiceNow.
I would like to thank my wife, Holly, for all her support and encouragement, and keeping me well fed while writing. For keeping me motivated and entertained, I would like to thank my daughter Emily. Finally, my thanks to the team at Packt for all their help during the production process.
Nabil Oukelmoune is a solution architect, an SME with multiple awards in several business areas, an expert in providing IT services and solutions, and is also developing new and innovative processes for many clients across EMEA, the USA, and Asia.
He graduated with honors from the IIHEM with a BBA majoring in management information systems. He has more than 9 years of proven achievements in IT&S including infrastructure management, multi-tiered technical support, process analysis, pm, and solution and enterprise architecture.
Special thanks has to go to the love of my life, queen of my world, and future mother of my kids—my wife, Hajar Ismaili Alaoui. Without you believing in me and nurturing my soul, mind, and tummy, none of this would have been possible—at least not up to this standard of quality and devotion in this little book.
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